These terms of use and the documents referred to within them apply to the use of the booking portal service (“Service”), which functions as a search and booking system for veterinary services, between the user of the Service (“Customer”) and Nordhealth Finland Oy (“Nordhealth”), the provider of the Service. By using the Service, the Customer accepts and agrees these terms as well as any other terms approved in connection with the activation or use of the Service (“Terms”).
Nordhealth shall provide the Service in accordance with these Terms.
The Customer may use the Service subject to these Terms.
A veterinarian providing veterinary services as an employee or representative of a company, LLP, other corporate structure or as a sole trader is hereinafter referred to as “Veterinarian.” A company, LLP or other corporate structure represented by a Veterinarian or the Veterinarian’s own sole trader business under which the Veterinarian practices is hereinafter also referred to as a “Clinic”.
For the avoidance of doubt, Clinics and Veterinarians may also use the Service. Separate terms and conditions apply between the Veterinarian and Nordhealth as well as between the Clinic and Nordhealth.
These Terms do not govern the agreement between the Customer and the Veterinarian and/or Clinic regarding veterinary services, which can be reviewed and booked through the Service. The Veterinarian and/or Clinic is solely responsible for the veterinary services they provide and for the agreement entered into with the Customer concerning the provision of such services. Nordhealth shall have no liability howsoever arising for the veterinary services provided, and no agreement regarding the provision of veterinary services shall arise between Nordhealth and the Customer. The Veterinarian and/or Clinic is responsible for correctly informing their veterinary service customers of the applicable terms relating to such services.
The purpose of the Service is to facilitate Customers’ appointment bookings for veterinary services, to search for veterinary service providers, and to compare different providers by field of service and by geographic location. The Service also functions as a marketplace for veterinary sector operators, including Veterinarians and Clinics.
Through the search function, the Customer may access the individual profile page of a Veterinarian or Clinic and book appointments via the Service’s appointment booking function.
The search function is available to all Customers as a public feature of the Service without registration. Other features of the Service, however, require that the Customer is logged in by using strong authentication, as described in Section 5.2.
Nordhealth reserves the right to make changes and updates to the Service and its features as further detailed in Section 14. Nordhealth may restrict, remove, or add new features to the Service and modify the functionality of the Service in order to develop the Service, improve user experience, and enhance user safety and data security, as deemed necessary.
The Service functions as a search and appointment booking system for veterinary services. In addition to profile, search, and appointment booking functions, the Service may include other additional features which may vary from time to time.
Veterinarian and Clinic profile pages and the search function are publicly accessible to all users of the Service. The Service discloses information on the key variables that determine the order in which results are displayed to the user following a search query, as well as the relative importance of these key variables compared to other variables.
Use of the appointment booking function requires that the Clinic providing veterinary services has enabled appointment booking, and that the Customer is logged in to the Service.
The full version of the Service also includes a feature whereby a logged-in Customer may leave reviews in the Service concerning a Veterinarian, a Clinic, and the veterinary services provided. To use the review function, the Customer is verified in a manner that ensures reviews can only be submitted in respect of a Veterinarian or Clinic whose services the Customer has actually used.
Nordhealth informs the Customer of changes to the Service, its features, usability, and/or applicable terms, depending on the nature of the change, either when the Customer logs in to the Service or by sending a customer communication to the email address provided by the Customer. The Customer is responsible for ensuring the accuracy and currency of the contact information provided to Nordhealth.
The Customer may, at their discretion, create a Provet account (not mandatory) for using the Service. The Provet account is created with the Customer’s email address, and login is carried out either by using a PIN code sent to this email address or by signing in with a third-party account supported by the Service (such as Google).
The following information may be stored with the Provet account: the Customer’s contact details (name, address, phone number, and email address) and basic information about the Customer’s pets (name, species, breed, date of birth, microchip number, and insurance details). This information may be transmitted to the Clinic’s patient information system in connection with appointment booking. The Customer is responsible for the accuracy of the information provided to the Service.
The Customer must protect their Provet account against misuse and keep login credentials confidential, including those of any third-party account used to sign in. The Customer is responsible for the security of the Provet account, its use or access, and all communications related to that account. The Customer must promptly notify Nordhealth of any unauthorized use of their Provet account.
The Customer’s user ID and other details are not publicly visible in the Service. Therefore, although the Customer may post reviews about Clinics or Veterinarians whose services they have used, the Customer’s identifying information (such as name) will not be publicly visible to other Customers in connection with the review. By submitting a review or other content to the Service, the Customer confirms and warrants that the content is not unlawful, illegal, discriminatory, offensive, threatening, obscene, sexually explicit, threatening, abusive, harassing, inciteful of violence or hatred, blasphemous, discriminatory (on any ground), liable to cause anxiety, alarm or embarrassment, knowingly false or misleading, defamatory, a breach of any contractual duty, infringes the rights of a third party or otherwise contrary to good practice. The Customer agrees that their reviews may be displayed publicly on the website in connection with the review function. Nordhealth reserves the right to change, edit, or remove content, reviews, and/or other features of the Service.
By submitting content, feedback, reviews or other information to Nordhealth, the Customer grants Nordhealth and its affiliates a perpetual, irrevocable, worldwide, non-exclusive, royalty-free and fully sub-licensable right and licence to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform and display such content, feedback, reviews or other information (in whole or part) and/or to incorporate it in other works in any form, media or technology, and the Customer waives any moral rights they may have in, or to be identified as the author of, such content, feedback, reviews or other information. Whilst Nordhealth does not pre-screen content, feedback, reviews or other information, Nordhealth reserves the right, in its sole discretion, to delete, edit or modify any content, feedback, reviews or other information submitted by the Customer, at any time without notice to the Customer.
The Service is implemented as a cloud service. An interface is opened between the Service and the practice management system provided by Nordhealth to Veterinarians and Clinics, enabling, for example, retrieval of a Veterinarian’s availability from Nordhealth’s practice management system into the Service. Patient data is stored in Nordhealth’s practice management system and is not stored in the Service.
The Service does not include the provision of telecommunication connections (such as internet access) or the devices or software necessary to use the Service, nor responsibility for their security, updates, or functionality.
The terms applicable to veterinary services and appointment bookings are determined by the agreement between the Veterinarian or Clinic and the Customer concerning the provision of veterinary services. For example, the terms relating to cancellation of appointments are specified at the time of booking. If the Customer has questions regarding veterinary services, appointment bookings, or cancellations, the Customer is must contact the relevant Veterinarian or Clinic directly.
For the avoidance of doubt, the use of the Service does not require the Customer to pay any fees or charges to Nordhealth and the Service is free to use. Nordhealth reserves that right to charge for the Service by providing the Customer with notice of the same. In such a case the Customer is entitled to cancel the Service in accordance with clause 12.
The Veterinarian and/or the Clinic are responsible for determining the pricing of their veterinary services within the Service (including any promotional offers, discounts, or similar arrangements). The Veterinarian and/or Clinic is committed to ensuring that the prices indicated in the Service are accurate and correspond to the prices otherwise publicly communicated and charged from their veterinary service customers.
Nordhealth does not guarantee that the Service will be error-free or uninterrupted. The Service may experience malfunctions, interruptions, or limitations due to maintenance operations or other disruptions. Nordhealth will notify of errors and their expected correction schedule, for example through the Service, by email, or in another manner it deems appropriate. If the Customer encounters technical issues in using the Service, the Customer may contact technical support by email. Up-to-date technical support contact information is available in the Service.
A defect exists in the Service if it materially deviates from the service description and such deviation affects use of the Service, provided the defect is not an ordinary disruption or limitation as described above, nor caused by accident, misuse, an Event Beyond our Control (as defined below), or unauthorized modifications. Nordhealth will correct the defect or re-perform the defective service at no cost to the Customer. Nordhealth has the right to decline correction if it cannot be performed without unreasonable costs or unreasonable inconvenience to Nordhealth. Nothing in this clause shall seek to limit the Customer’s statutory rights.
If the Customer believes that the Service is defect, the Customer must notify Nordhealth’s technical support of the suspected defect. Nordhealth will then seek to correct the defect within a reasonable period of time. To the maximum extent permitted by law, Nordhealth is not liable for any data lost during interruptions in use of the Service.
Nordhealth shall only be liable to the Customer for foreseeable loss and damage that Nordhealth causes. If Nordhealth fails to comply with the terms of this Agreement, Nordhealth is responsible for loss or damage that the Customer suffers that is a foreseeable result of Nordhealth breaking this Agreement or for failing to use reasonable care and skill, but Nordhealth is not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if: (i) it is obvious that it will happen; or (ii) if, at the time the Agreement was made, both Nordhealth and the Customer knew it might happen, for example, if the Customer discussed it with Nordhealth during the order or installation process. To the maximum extent permitted by law, Nordhealth is not liable for losses, costs, expenses, or damages resulting from:
For the avoidance of doubt, Nordhealth is not liable for breaches of contract or other obligations related to the provision of veterinary services by a Veterinarian or Clinic.
For clarity, the Service may contain links to third-party websites not controlled or maintained by Nordhealth. Nordhealth is not responsible for the content, materials, use, or applicable terms of such third-party websites.
The use of the Service involves the processing of personal data. The processing of personal data in connection with the Service is described in more detail in Nordhealth’s privacy notice and cookie policy, as updated from time to time.
For the avoidance of doubt, Veterinarians and/or Clinics are responsible for the processing of personal data and transparent information obligations related to veterinary services and appointment data generated in connection with such services.
Nordhealth applies industry-standard data security practices to seek to protect the confidentiality of data stored in the Service and to prevent unauthorised access to the system.
This agreement does not transfer intellectual property rights related to the content of the Service. Nordhealth grants the Customer a limited, revocable non-exclusive, and non-transferable right to use the Service and its content for the sole purpose of providing the Service to the Customer and limited to the duration during which Nordhealth provides the Service to the Customer.
Nordhealth has the right to utilize all data generated from the use of the Service for the fulfilment of its contractual obligations (including maintenance of the Service and its features) and for the prevention of error situations. This right remains valid indefinitely after termination of the agreement, subject to applicable regulations concerning personal data.
The Customer may at any time cease using the Service and delete their Nordhealth ID from the Service by using the guided deletion function in the Service or by notifying Nordhealth in writing of the deletion.
Nordhealth has the right to deny/suspend the Customer’s access to the Service and/or delete the Customer’s Nordhealth ID with immediate effect, by giving written notice, if the Customer breaches this Agreement and if remediable fails to remedy such breach within a reasonable time after notice from Nordhealth.
Nordhealth may end this Agreement with the Customer by providing the Customer with no less than 14 days’ written notice using the contact details provided by the Customer.
The Nordhealth ID is intended solely for the Customer’s personal use. The Agreement is personal to the Customer and the Customer may not transfer their rights or obligations under these Terms, in whole or in part, to a third party.
Nordhealth has the right to transfer its rights, obligations, under these Terms, in whole or in part, to a third party.
Nordhealth has the right, from time to time, to amend these Terms and the Service by notifying the Customer within a reasonable period prior to the date the amendments take effect. Nordhealth may at any time make changes to the Service provided under these Terms that are due to (i) maintaining or improving the functionality or security of the Service, (ii) legal or regulatory obligations, (iii) prevention of damage or misuse, or (iv) changes in Nordhealth’s business (such as introduction of new features to the Service).
If an amendment adversely affects the Customer’s ability to access or use the Service, or imposes additional costs on the Customer, the amendment will take effect four (4) weeks after the Customer’s receipt of the amendment notice. By continuing to use the Service, the Customer accepts the amendments.
Written notices from the Customer concerning these Terms or the Service shall be sent to the address or email address specified below or subsequently notified by Nordhealth:
Address:
Nordhealth Finland Oy
Business ID: 1733917-4
Address: Bulevardi 21, 00180 HELSINKI, FINLAND
Email: info@nordhealth.com
These Terms are governed by and construed in accordance with the laws of England and Wales and wherever the Customer lives they can bring a claim in the courts of England and Wales. If the Customer lives in Scotland or Northern Ireland, the Customer can also bring a claim against Nordhealth in the courts of the country the Customer lives in. Nordhealth can bring a claim against the Customer in the courts of the country the Customer lives in.